Customer Feedback - Magnetic Group

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Customer Satisfaction Questionnaire

Welcome to the Magnetic Group Customer Satisfaction Questionnaire.

Please take few moments to share your feedback about Magnetic Group and its services. It will help us to enhance the service we provide and help aviation companies help the world.

Please have a closer look to Magnetic Group structure below.

* Required

Customer (Company name): *

This is a required question

Name & Surname: *

This is a required question

Email:

Phone no:

Which department/service are you providing feedback on? (Select relevant department/service) *

Base Maintenance, Magnetic MRO
Line Maintenance, Direct Maintenance (Magnetic Line)
Painting, Magnetic MRO
Engineering and CAMO, Magnetic Engineering
Trainings (Type, specialized etc) , Magnetic Training
Engine Management, including Engine Maintenance, Magnetic Engines
Engine stands, Magnetic Enginestands (Enginestands24)
Components, Spare parts and Assets, Magnetic Trading

This is a required question

Aircraft Registration and Maintenance Period:

Customer Satisfaction Questionnaire

* Required

Base Maintenance

1 A/C registration *

This is a required question

1.1 Period of stay *

This is a required question

2. How easy was it to access the information and support you needed before the service began (e.g., slot availability, planning, communication)? *

Below standard
1
2
3
4
5
Excellent

This is a required question

2.1 Remarks, specifications (if any)

3. How would you rate the technical expertise and professionalism of our team during the service? *

Below standard
1
2
3
4
5
Excellent

This is a required question

3.1 Please specify what extra facilities or equipment in the office you would need for the next visit?

We will consider your request for improving the representative offices and facilities provided.

4. How effectively were you kept informed about the progress, issues, or changes during the service? *

Below standard
1
2
3
4
5
Excellent

This is a required question

4.1 Remarks, specifications

5. Magnetic Group Standard *

Please evaluate the standard of Magnetic MRO technical competence/ work carried out by our workforce?

Below standard
1
2
3
4
5
Excellent

This is a required question

5.1 Remarks, specifications

6. Was the service completed on time and handed over according to your expectations (including documentation and quality)? *

Below standard
1
2
3
4
5
Excellent

This is a required question

6.1 Reason for delay (if any)

7. How do you rate Magnetic MRO as a long-term partner compared to other MROs you've worked with? *

Better
About the same
Worse

This is a required question

8. What are the most important factors when selecting an MRO provider, and how can we better align with those expectations? *

This is a required question

Customer Satisfaction Questionnaire

* Required

EngineStands24

Is tracking possibility useful?

What types of engine stands would you suggest to include into our pool?

Customer Satisfaction Questionnaire

* Required

Trainings (Type, On the Job, others)

Training You attended

This is a required question

Please rate each question from 1 to 5 in the box provided: 1 - poor, 2 - average, 3 – good, 4 – very good, 5- excellent *

1 - poor

2 - average

3 - good

4 - very good

5 - excellent

It was easy to find / get information about training I was interested in.

Instructor is knowledgeable about the course.

Instructor is easy to understand.

Instructor is effective (interacts with trainees, asks questions, responds to comments).

Course is well organized and easy to follow.

Course includes all expected information.

I had enough time for theoretical part (Please respond, only if you have passed theoretical part of the training.)

I had enough time for practical part (Please respond, only if you have passed practical part of the training.)

Learning environment is comfortable, including lightening, temperature in the room, etc. (Please respond, only if you have attended the course in facilities arranged by us.)

I had an access to all needed tools to perform my training effectively.

This is a required question

Customer Satisfaction Questionnaire

* Required

PBH

Are AOG delivery deadlines met within agreed SLA timeframe?

Are Critical delivery deadlines met within agreed SLA timeframe?

Are Routine delivery deadlines met within agreed SLA timeframe?

Are MBK replenishment deadlines met within agreed SLA timeframe?

Is Fail on Fit level met?

Is Warranty level met?

Customer Satisfaction Questionnaire

* Required

Questions

Please rate each question from 1 to 5 in the box provided: 1 - poor, 2 - average, 3 – good, 4 – very good, 5- excellent *

1 - poor

2 - average

3 - good

4 - very good

5 - excellent

Do Magnetic Group personnel respond to your requests in a timely manner?

Does the solution provided meet your expectations?

How well do we meet your expectations on delivery?

How well does our pricing align with your expectations?

How does the quality of the service meet your expectations?

How would you rate your overall satisfaction with this department's service or product?

This is a required question

Please describe if there was any particular aspect of the service experience that exceeded your expectations?

What we could have done to improve your experience?

What are the main factors you evaluate when choosing a supplier for particular Products/Service?

Could you describe your experience with Magnetic Group in few words/sentences? *Please note that Magnetic Group might use your quotes for external communication.

How did you find the information about Magnetic Group? (channel: internet, conference/expo, word of mouth, recommendation etc..)

How likely are you to recommend this Magnetic Group service or product to others?*

Please rate each question from 1 to 5 in the box provided: 1 – definitely not, 2 – rather no, 3 – I don’t know, 4 – yes, 5- absolutely, yes

1

2

3

4

5

This is a required question

How would you describe your overall satisfaction with Magnetic Group? *

Please rate each question from 1 to 5 in the box provided: 1 - poor, 2 - average, 3 – good, 4 – very good, 5- excellent

1

2

3

4

5

This is a required question

Once again, we are extremely grateful for your contributing your valuable time, your honest information, and your thoughtful suggestions.

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Customer Satisfaction Questionnaire

Thank you for your feedback! We appreciate your honest opinion and will take your input into consideration while providing services in the future.

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