Customer Feedback - Magnetic Group

Customer Satisfaction Questionnaire

Welcome to the Magnetic Group Customer Satisfaction Questionnaire.

Please take few moments to share your feedback about Magnetic Group and its services. It will help us to enhance the service we provide and help aviation companies help the world.

Please have a closer look to Magnetic Group structure below.

* Required

Customer (Company name): *

This is a required question

Name & Surname: *

This is a required question

Email:

Phone no:

Which department/service are you providing feedback on? (Select relevant department/service) *

Base Maintenance, Magnetic MRO
Line Maintenance, Direct Maintenance (Magnetic Line)
Painting, Magnetic MRO
Engineering and CAMO, Magnetic Engineering
Trainings (Type, specialized etc) , Magnetic Training
Engine Management, including Engine Maintenance, Magnetic Engines
Engine stands, Magnetic Enginestands (Enginestands24)
Components, Spare parts and Assets, Magnetic Trading

This is a required question

Aircraft Registration and Maintenance Period:

Customer Satisfaction Questionnaire

* Required

Base Maintenance

1 A/C registration *

This is a required question

1.1 Period of stay *

This is a required question

2. How easy was it to access the information and support you needed before the service began (e.g., slot availability, planning, communication)? *

This is a required question

2.1 Remarks, specifications (if any)

3. How would you rate the technical expertise and professionalism of our team during the service? *

This is a required question

3.1 Please specify what extra facilities or equipment in the office you would need for the next visit?

We will consider your request for improving the representative offices and facilities provided.

4. How effectively were you kept informed about the progress, issues, or changes during the service? *

This is a required question

4.1 Remarks, specifications

5. Magnetic Group Standard *

Please evaluate the standard of Magnetic MRO technical competence/ work carried out by our workforce?

This is a required question

5.1 Remarks, specifications

6. Was the service completed on time and handed over according to your expectations (including documentation and quality)? *

This is a required question

6.1 Reason for delay (if any)

7. How do you rate Magnetic MRO as a long-term partner compared to other MROs you've worked with? *

Better
About the same
Worse

This is a required question

8. What are the most important factors when selecting an MRO provider, and how can we better align with those expectations? *

This is a required question

Customer Satisfaction Questionnaire

* Required

EngineStands24

Is tracking possibility useful?

What types of engine stands would you suggest to include into our pool?

Customer Satisfaction Questionnaire

* Required

PBH

Are AOG delivery deadlines met within agreed SLA timeframe?

Are Critical delivery deadlines met within agreed SLA timeframe?

Are Routine delivery deadlines met within agreed SLA timeframe?

Are MBK replenishment deadlines met within agreed SLA timeframe?

Is Fail on Fit level met?

Is Warranty level met?

Customer Satisfaction Questionnaire

Thank you for your feedback! We appreciate your honest opinion and will take your input into consideration while providing services in the future.