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Customer Satisfaction Questionnaire

Welcome to the Magnetic Group Customer Satisfaction Questionnaire.

Please take few moments to share your feedback about Magnetic Group and its services. It will help us to enhance the service we provide and help aviation companies help the world.

Please have a closer look to Magnetic Group structure below.

* Required

Customer (Company name): *

This is a required question

Name & Surname: *

This is a required question

Email:

Phone no:

Please select Magnetic Group services/products you are referring to below: *

Base Maintenance, Magnetic MRO
Line Maintenance, Direct Maintenance (Magnetic Line)
Painting, Magnetic MRO
Design (DOA) and Production (POA) - Magnetic Creative (former MAC Aero Interiors)
Engineering and CAMO, Magnetic Engineering
Trainings (Type, On the Job etc) , Magnetic Training
Engine Management, including Engine Maintenance, Magnetic Engines
Engine stands, Enginestands24 (Magnetic Stands)
PBH / PBC and Repair Management, Magnetic Trading
Components, Spare parts and Assets, Magnetic Trading

This is a required question

Customer Satisfaction Questionnaire

* Required

Base Maintenance

1 A/C registration *

This is a required question

1.1 Period of stay *

This is a required question

2. Planning stage *

How would you rate the planning stage for your order - competence, time consumption?

Below standard
1
2
3
4
5
Excellent

This is a required question

2.1 Remarks, specifications (if any)

3. Customer facilities *

How would you rate the representative office and facilities provided?

Below standard
1
2
3
4
5
Excellent

This is a required question

3.1 Please specify what extra facilities or equipment in the office you would need for the next visit?

We will consider your request for improving the representative offices and facilities provided.

4. Administration assistance *

How would you rate assistance/information provided by the administration, customer support, finance and similar support function personnel?

Below standard
1
2
3
4
5
Excellent

This is a required question

4.1 Remarks, specifications

5. Technical assistance *

How would you rate assistance/information provided by the project manager?

Below standard
1
2
3
4
5
Excellent

This is a required question

5.1 Remarks, specifications

6. Logistics assistance *

How would you rate assistance/information provided by the logistics department?

Below standard
1
2
3
4
5
Excellent

This is a required question

6.1 Remarks, specifications

7. Magnetic Group Standard *

Please evaluate the standard of Magnetic MRO technical competence/ work carried out by our workforce?

Below standard
1
2
3
4
5
Excellent

This is a required question

7.1 Remarks, specifications

8. Standard of delivered A/C? *

Below standard
1
2
3
4
5
Excellent

This is a required question

8.1 Remarks, specifications

8.2 Was the A/C delivered on time? *

Yes, project was delivered on time
Yes, project was delivered earlier
No, project was delayed

This is a required question

8.3 Reason for delay (if any)

9. Do the technical expertise and recommendations adequately address your needs? *

Below standard
1
2
3
4
5
Excellent

This is a required question

9.1 If not, please specify your answer

10. Compared to our competitors, is Magnetic Group quality... *

Worse
About the same
Better

This is a required question

Customer Satisfaction Questionnaire

* Required

EngineStands24

Is tracking possibility useful?

What types of engine stands would you suggest to include into our pool?

Customer Satisfaction Questionnaire

* Required

Trainings (Type, On the Job, others)

Training You attended

This is a required question

Please rate each question from 1 to 5 in the box provided: 1 - poor, 2 - average, 3 – good, 4 – very good, 5- excellent *

1 - poor

2 - average

3 - good

4 - very good

5 - excellent

It was easy to find / get information about training I was interested in.

Instructor is knowledgeable about the course.

Instructor is easy to understand.

Instructor is effective (interacts with trainees, asks questions, responds to comments).

Course is well organized and easy to follow.

Course includes all expected information.

I had enough time for theoretical part (Please respond, only if you have passed theoretical part of the training.)

I had enough time for practical part (Please respond, only if you have passed practical part of the training.)

Learning environment is comfortable, including lightening, temperature in the room, etc. (Please respond, only if you have attended the course in facilities arranged by us.)

I had an access to all needed tools to perform my training effectively.

This is a required question

Customer Satisfaction Questionnaire

* Required

PBH

Are AOG delivery deadlines met within agreed SLA timeframe?

Are Critical delivery deadlines met within agreed SLA timeframe?

Are Routine delivery deadlines met within agreed SLA timeframe?

Are MBK replenishment deadlines met within agreed SLA timeframe?

Is Fail on Fit level met?

Is Warranty level met?

Customer Satisfaction Questionnaire

* Required

Questions

Please rate each question from 1 to 5 in the box provided: 1 - poor, 2 - average, 3 – good, 4 – very good, 5- excellent *

1 - poor

2 - average

3 - good

4 - very good

5 - excellent

Does Magnetic Group personnel respond promptly to your request?

Does the provided solution meet your expectations?

Are delivery deadlines met?

Are we able to meet your price expectations?

Is the Service / Product Quality level within your expectations?

What is your overall satisfaction level with this Department Service / Product?

This is a required question

Please describe if there was any particular aspect of the service experience that exceeded your expectations?

What we could have done to improve your experience?

What are the main factors you evaluate when choosing a supplier for particular Products/Service?

Could you describe your experience with Magnetic Group in few words/sentences? *Please note that Magnetic Group might use your quotes for external communication.

How did you find the information about Magnetic Group? (channel: internet, conference/expo, word of mouth, recommendation etc..)

How likely you would recommend to others this Magnetic Group Service/Product? *

Please rate each question from 1 to 5 in the box provided: 1 – definitely not, 2 – rather no, 3 – I don’t know, 4 – yes, 5- absolutely, yes

1

2

3

4

5

This is a required question

How would you describe your overall satisfaction with Magnetic Group? *

Please rate each question from 1 to 5 in the box provided: 1 - poor, 2 - average, 3 – good, 4 – very good, 5- excellent

1

2

3

4

5

This is a required question

Once again, we are extremely grateful for your contributing your valuable time, your honest information, and your thoughtful suggestions.

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Customer Satisfaction Questionnaire

Thank you for your feedback! We appreciate your honest opinion and will take your input into consideration while providing services in the future.

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